Cloud Storage Agreement

Welcome to the Girafit Cloud Storage Service!

 

Girafit Cloud Storage Service(hereinafter referred to as “Service”) is a service provided by Girafit Inc. Through this Service, users can store video data captured by their surveillance devices more securely and efficiently.

 

For you to clearly understand the Service, we have established the “Rules of Use for Girafit Cloud Storage Service” (“Rules”) to explain to you the content, features, and specifications for the use of the Service. Please read these Rules carefully and completely before subscribing to or using the Service, Especially those terms and conditions that are prominently highlighted in bold and underlined, such as prerequisites, limitations, or exclusions of liability. If you do not agree or cannot accurately understand the relevant terms, please do not proceed with subsequent operations. Once you choose to open or have used the Service, you are deemed to have read and accepted all the contents of these rules and are voluntarily bound by them. At the same time, given the need to optimize and upgrade the software service from time to time, you understand and agree that we will adjust the Rules from time to time according to the business operation needs, and the relevant adjustment or update will be announced or notified to you by the in-site announcement, in-site letter, email or other written means, and will be effective from the date of the relevant announcement or notification(if not specifically stated, the announcement or notification will be effective after 7 days). If you do not accept the adjustment or update, you should immediately stop using the Service and inform us in writing. Otherwise, you will be deemed to have accepted the modified content. If you have questions about these rules or any updates, you can always ask our customer service for help and we will do our best to explain them to you; at that time, you should not claim that these rules are invalid or request to revoke them because you have not read the contents of these rules or have not received answers to your inquiries.

These Rules are in addition to the Girafit Software License and Service Agreement, the Girafit Privacy Policy, and/or related rules, and the aforementioned related agreements or rules shall prevail for matters not covered by these Rules. In addition, if you enter into a separate sales contract with us in connection with a prepaid card subscription for the Service, these Rules shall be a valid component of such a sales contract unless otherwise agreed to the contrary, and in the event of any conflict, these Rules shall prevail.

 

 

  1. Under this service, Girafitwill use its software technology services and server resources to save its video data for users in the remote cloud; the service itself does not directly publish or provide content, nor does it make any changes or edits to the user's stored content.
  2. According to the different storage mechanisms, payment methods, storage length, etc.,the Service may contain several types of services; the actual display of the relevant pages of the Service shall prevail (different types of services may be displayed to you through different pages).

 

  1. This service only supports some models of devices, and the use of this service will also depend on your network environment or client settings, such as the device is networked and meets certain bandwidth requirements, sufficient balance in your Girafitaccount (under continuous subscription of this service type), etc., as indicated on the relevant page of this service. You ensure that you have met all the conditions and requirements for the use of the Service before applying for the Service, otherwise,Girafit may refuse or terminate the Service at any time, and Girafit shall not be responsible for any liabilities other than those expressly provided by law if you fail to meet the conditions of use, and you shall bear the related losses.

 

  1. The Service can only be applied to one device at a time. If you have more than two devices and both need to use the Service, you must apply for or purchase the Service for each device. Before you purchase and use the Service, please select the only device or device channel you want to apply and make sure it is in normal operation.

 

  1. This service is a fee-based service. Unless otherwise specified,the Service is offered as a prepaid, fixed-term product. You may choose to subscribe as needed. You have the right to choose whether or not to purchase the Service, but you understand and agree that due to the nature of the Service as a virtual productand unless otherwise agreed in writing to the contrary, once the Service is purchased or activated, you cannot return, exchange, refund, or change your account with Girafit account. Once the Service is successfully purchased or activated; even if you suspend your use of the Service, you cannot apply for a refund or extend the corresponding service period. At the same time, Girafit reserves the right to adjust the charges and/or sales methods of the Service, and the relevant adjustments will be notified to you through the announcement on the relevant pages of the Service.

 

  1. You understand and agree that we will only provide the "GirafitCloud Storage" service and/or the related prepaid card sales service under these Terms and Conditions and will charge fees bythese Terms and Conditions and the fees set forth on the relevant pages of the Service. Other than that, the equipment used in connection with the Service or the Prepaid Card (such as the equipment used to use the Service, and other devices such as computers, modems, etc. that are used in connection with access to the Internet) and the costs associated with such access (such as telephone and Internet access charges, traffic charges, etc.) shall be at your own expense.

 

  1. You know and understand that the Service is intended to be used for lawful, legitimate, non-commercial purposes only. You shall ensure that you do not use the Service for any illegal, infringing,or profitable activities and shall be solely and completely responsible for your subscription and use of the Service.You understand and agree that Girafit only provides information storage space under the Service and provides pre-reload card sales services, neither has any control over the content captured or saved using the Service, nor any control over the user's user behavior and cannot guarantee the legality, correctness, integrity, authenticity or quality of the user's content or use; therefore, if we find or receive complaints about your video materials or your use of the Service.  Therefore, if we find or receive complaints or reports that your video materials or your use of the Service violate laws and regulations or these rules, we have the right to independently determine your behavior and the applicable rules and deal with them accordingly, including immediately removing such content, suspending or terminating the provision of part or all of the Service to you, requiring you to compensate for relevant losses, etc.; if your aforementioned behavior leads to claims by any third party, you shall also be fully responsible for them. In addition, you should know and understand that, in addition to the information provided by the complaining or reporting party, our system records may also be used as evidence of your violation of the law or these rules.

 

  1. The Service will be provided as current as available technology and conditions permit. Girafitwill use commercially reasonable efforts to ensure the integrity and proper storage of all video materials within the scope of your subscription, but you should know and understand that the Service may be affected by a variety of factors, including but not limitedto user reasons, partner reasons, the level of Girafit and related testing technology, the quality of the network environment, etc. Therefore, Girafit cannot provide full commitment and guarantee for the stability and quality of the Service; at the same time In addition, except for the effective judicial decision, Girafit's liability for this service will be limited to the actual cost paid by you.

 

  1. We will take reasonable and prudent technical measures to protect the information and data you provide to us in the course of your subscription and use of the Service byindustry standards, but you understand and agree that, given the open Internet environment, etc., we cannot provide complete guarantees regarding the security of such information and data. You may review our Privacy Policy to understand our information and data security mechanisms, and if you encounter any problems during the use of the Service, you may also seek clarification and treatment from us at any time through our customer service.

 

  1. Giventhe special nature of the network service and to ensure the safety of the service operation, you understand and agree that only do may upgrade or adjust the service at any time, which may lead to changes in some functions and effects of the service, the old service system can no longer be used, or require you to operate therelevant browser plug-in, mobile client software, terminal equipment software, etc. separately. The relevant upgrades or adjustments will be released in the form of new versions of the service, system updates, etc. You should operate according to the prompts promptly to avoid unnecessary losses caused by the inability to continue to use the service or the instability of the service.

 

  1. You understand and agree that Girafitmay, from time to time, perform maintenance or repairs on the platform or related equipment used to provide the Service, which may result in interruptions to the Service for a reasonable period.In the event of such interruptions, Girafit will make an announcement on the Girafit website, the Girafit client software, or the relevant pages of the Service, or notify you in advance by email or SMS, if possible; however, Girafit shall not be liable for such interruptions and the Service will not be extended except in the event of intentional or negligent damages caused by Girafit alone.

 

  1. Due to the unique nature of the Web Services, you agree that Girafitmay terminate some or all of the Services at any time. Girafitwill promptly notify you by email, SMS, or other means after the termination of part or all of the Service, but Girafit shall not be liable for such termination except in the event of intentional or negligent loss to you due to Girafit's sole cause. If Girafit terminates the Service, all information stored in the Service may be deleted, and you must make your backups in advance or periodically.

 

  1. The Service may use software or technology provided by third parties. If the Service uses software or technology from third parties, you should pay careful attention to the relevant terms and conditions of such third parties; except as expressly provided by law, we assume no responsibility for this, and these Rules do not affect your legal relationship with such third parties.

 

  1. If any provision of these rules is found to be invalid, it shall not affect the continued validity of the other provisions.

 

 

  1. Introduction of Girafit cloud storage service type.

 

(1) According to the storage mechanism, the Service is divided into event cloud storage and continuous cloud storage ("24-hour uninterrupted cloud storage"): the former means that when the device detects an active event within the monitoring range, the device will make video recordings of the active event (i.e. "event recording ") and upload the event video to the storage space under this service; the latter means that in addition to the aforementioned event video, the device will carry out the continuous video recording of the corresponding length (i.e. "continuous recording") and upload the event video to the storage space under this service.

 

(2) The service is divided into 7-day cloud storage and 30-day cloud storage according to the storage length: the former refers to the storage of the last 7 days of video data regularly during the service period; the latter refers to the storage of the last 30 days of video data regularly during the service period. Girafit will also introduce other types of storage lengths from time to time as needed.

 

(3) According to the payment method, the service is divided into regular (pre-deposit) cloud storage and continuous subscription cloud storage: the former means that you must subscribe to the service before you can use the service; the latter means that you authorize Girafit to automatically renew the service fee when you subscribe to the service for uninterrupted use of the service (only under the online sales and Alipay payment method), specifically: Girafit will renew the service fee for the corresponding subscription period from your Alipay account used in the previous subscription three days before the expiration of your Girafit cloud storage service (based on the sales price at the time of renewal). If the service is successfully renewed, your service will not be interrupted until you apply for termination through Girafit's client or the service cannot be renewed due to insufficient balance, etc. You can choose to cancel the automatic renewal authorization or terminate the service at any time, and the application will be effective after the end of the service currently in use.

 

  1. Girafit cloud storage service subscription method.

 

The Girafit cloud storage service is sold as a prepaid, fixed-term product with an unlimited number of purchases by the same user, specifically.

 

  • Products are set by service usage period, currently ranging from 1 month to 1 year for standard products.

 

  • Sales forms include physical pre-loaded cards, online sales, etc., where in the form of a physical pre-paid card, the user must activate the service through the relevant page of the service under the Girafitclient after purchasing the card from us through online or offline channels (for use under the currently logged-in Girafit account). Under the online sales form, the service will be effective immediately after the user places an order and pays for the service to Girafit online through the relevant page of the Girafit client (currently logged into Girafit account).

 

  • Unless otherwise specified, multiple devices can be bound under the same Girafitaccount, and multiple service packages can be purchased or activated under the same device at the same time; if multiple service packages have overlapping usage times, they will be used in order of the effective time.

 

In addition, Girafit may carry out promotional activities for the promotion of this service, including but not limited to gifts, experience trials, etc., subject to the actual instructions of each party.

 

(Note: The services referred to in this paragraph "in effect" refer to the status of availability.)

 

  1. Bandwidth requirements and impact of Girafit cloud storage service.

 

When using this service, each Girafit device requires at least 4M bandwidth; if there are 2 or more devices on the same LAN, the bandwidth requirement for you will increase accordingly, otherwise, it may affect the storage speed of your single device. When using continuous cloud storage, to ensure the continuity of video preservation, the system will automatically reduce the clarity of uploaded video when the network where the device is located is unstable or the upload bandwidth resources are tight; in addition, the video will not be saved or continuous video cannot be generated if any of the following conditions occur in Girafit devices.

 

  • You delete the Girafit device from which the Service is used.

 

  • Your suspension of the use of the Service.

 

  • Due to network interruptions, circuit interruptions,and other abnormalities resulting in the inability to connect to the only DoD equipment.

 

  • Severe shortage of upload bandwidth on the network where the only DoD device is located.

 

  • The only do equipment often dropped.

 

  • Other circumstances that may lead to video can not be saved or can not generatecontinuous video.

 

Note: The cloud Service Plan cannot be returned, replaced, or refunded after a successful purchase.